Shipping policy
All items will be shipped within a week of purchase and insured. Packages will be shipped via Canada Post standard mail.
Our shipping materials will be recycled packaging whenever possible, to help reduce environmental impact.
We only ship to Canada and the United States, please email us at samandmopottery@gmail.com to inquire about shipping an order internationally.
If there is ever an issue with an order, please contact us so that we can find a solution. Each item shipped is insured through Canada Post, so if there is any damage, please document it, and file a claim with Canada Post, as well as contact SamandMo. As pottery is fragile and delicate, we may ship items from one order separately. Please note that shipments to the United States will have to clear customs and it may take time for a shipment to be cleared by customs for delivery.